Marketers Benefit from Innovations in Web Experience Management, Digital Asset Management, Mobile App Development, Social Communities, and Adaptive Forms
SALT LAKE CITY — Adobe Summit, the Digital Marketing Conference — Adobe (Nasdaq:ADBE) today announced a major new release of Adobe® Experience Manager, the market leader in Web experience management, including innovations for simplification of website re-platforming, dynamic asset delivery and mobile app development.
According to a survey conducted by Adobe, Digital Roadblock: Marketers Struggle to Reinvent Themselves, marketers agree they need to reinvent themselves to succeed, and nearly three-quarters stated the top driving force behind this need for change is the expanded number of channels and platforms to reach audiences. Adobe has responded to the need for a more expedient development process for both web and mobile app marketing, delivering new capabilities through its Adobe Experience Manager solution for:
- Sites — Touch-enabled interface simplifies the launch of web and mobile sites, and a newly imagined template approach can help reduce project time by up to 50 percent. New dashboards give marketers greater insight into the most effective content on online properties, while support for automated translation helps reach global audiences faster. Through integrations with leading commerce engines, Experience Manager provides organizations the flexibility to build rich experiences that lead to purchase on their commerce platform of choice.
- Assets — Dynamic, interactive media experiences, including video, can now be authored and delivered across devices. Advanced video features now include the ability to add annotations and measure engagement. New workflows help streamline tasks such as photo shoots for campaign launches. Experience Manager Assets provides deeper integration with Adobe Creative Cloud, enabling Adobe’s leading digital media tools to store, sync and share assets with Adobe Marketing Cloud. Marketers can then use assets across Adobe’s digital marketing solutions, including Adobe Target, Adobe Campaign and Adobe Social, supporting the delivery of a consistent brand experience across all channels.
- Apps — Combined with the new PhoneGap Enterprise (see separate release), Experience Manager provides the only mobile app development platform for both developers and marketers. Developers can quickly build cross-platform apps, such as for retail and financial services. Marketers can then use Experience Manager’s drag-and-drop interface to edit and add to apps, as well as push content updates from the web to apps. Marketers can also analyze app performance in real time through new, built-in integration with Adobe Analytics.
- Communities — As brands shift focus to building communities — and loyalty — on their own online properties, Experience Manager delivers a full set of capabilities designed to support them at scale. Organizations are now empowered to easily moderate communities and help boost engagement with sentiment analysis. New machine translation provides community members the ability to select their language of choice, and helps marketers overcome communication barriers and grow brand advocates worldwide.
- Forms — Large volumes of forms can be created, managed and made available as part of websites, mobile sites and mobile apps, with capabilities to adapt to device types and user responses. Forms can be integrated with business processes, helping government agencies, financial services organizations and others increase efficiency and improve response times.
The capabilities of Adobe Experience Manager are built on a unified platform, offering organizations the flexibility to deploy and manage digital experiences themselves or in the cloud via Adobe’s managed services.
Aseem Chandra, vice president, Adobe Experience Manager and Adobe Target, Adobe
- “Digital experiences have extended well beyond the PC to tablets, mobile devices, social channels, digital glass, and even wearables. Whether searching a mobile site, diving into a favorite tablet app, or participating in an online community, consumers expect brands to provide a consistent, personal experience every time. Adobe Experience Manager, as part of the industry’s most complete set of marketing solutions, is uniquely positioned to continue defining the future and helping marketers succeed every step of the way.”
Ryan Bonifacino, vice president, Digital Strategy, Alex and Ani
- “Alex and Ani is the world’s fastest growing multichannel retailer with an intensely loyal following of customers, so the digital marketing solutions we adopt have to be versatile and best in class. Adobe Experience Manager offers strong integration with Adobe Marketing Cloud and Creative Cloud, which empowers teams to develop and deliver insight-driven digital experiences across devices with the same personalized mindset as our products themselves. This enables companies like ours to align traditional and digital marketing strategies across sales channels to support accelerated business growth.”
Sandra Van Wormer, digital marketing director, DuPont
- “At DuPont, we are the world’s leading science company focused on solving the greatest challenges in food, energy and protection. To do this successfully we must reach our customers around the world in a way that resonates with them and addresses the challenges they face. Adobe Experience Manager helps us to fulfill our strategies by enabling digital experiences that are optimized, and that can be efficiently leveraged across languages and geographies.”
Chris Hansen, associate director of Digital Design and Development for Internet Sales, Verizon Wireless
- “A top priority for us is offering customers the best user experience on any device. With advances in Adobe Experience Manager, new products can be delivered across more devices faster. We’re impressed by the new digital asset management capabilities, which offer greater flexibility and control, enable companies to manage and deliver assets more efficiently, as well as keep coordinated on the experiences being driven by multiple teams.”
Barbara Venneman, principal and Deloitte Digital national digital marketing leader, Deloitte Consulting LLP
- “Converging forces in the industry continue to pressure organizations to establish an integrated marketing capability to engage with an increasingly savvy, informed, and multi-faceted customer. The product advances announced today by Adobe represent a significant step forward in helping marketers to more effectively and easily deliver personalized and consistent experiences across the customer’s channel of choice and in the customer’s preferred language.”
Bob Van Beber, senior vice president and Managing Director, SapientNitro
- “Today’s always-on and digitally-savvy consumer demands a connected and personalized user experience that cuts across channels and devices. We rely on Experience Manager to give our global marketers a robust framework and tool to bring their brand experiences to life across platforms in a very effective, efficient manner. We look forward to these enhancements to support our new capabilities and provide increased value to our customers.”
- Introducing Adobe Experience Manager Webinar
- Adobe Experience Manager Community
- Developer Forum
- Blog post: Introducing Adobe Experience Manager Apps for Marketers & Developers
The new Adobe Experience Manager is expected to be available on a worldwide basis by the end of May 2014.
About Adobe Marketing Cloud
Now there’s a place that puts everything digital marketers need in one spot. It’s called the Adobe Marketing Cloud. It includes a complete set of analytics, social, advertising, targeting, Web and app experience management and cross-channel campaign management solutions as well as core services and mobile capabilities that bring together everything marketers need to know about their campaigns. So marketers can get from data to insights to action, faster and smarter than ever.
 “Digital Roadblock: Marketers Struggle to Reinvent Themselves” Adobe, March 2014